Complying with the Supply Chain Duty of Care Act can be challenging, but is becoming increasingly important. With the right tools, you have the key success factor in hand to effectively map, manage, and control your supply chain. Reliable suppliers as well as high product quality are essential for a strong market position and sustained competitiveness.

Efficient support thanks to well-managed knowledge databaseA company’s knowledge can be scattered in countless places. A knowledge base allows the central gathering, organization, storage, and sharing of information. It is a kind of digital library, accessible to all departments and customers. Such a knowledge base contains, among other things, how-to articles that can be used to solve tasks and problems on one’s own. An example would be the standard procedure for a certain incident. In addition to how-to articles, knowledge bases contain frequently asked questions (FAQs), general information on industry-specific topics and terms, guidelines, support processes, and product details.

The PDCA cycle provides a concept for the structured improvement of corporate processes. It can be applied to all quality-relevant processes, for example in information security or in manufacturing of products. The objectives of the improvements are, among others, increased customer satisfaction, efficiency gains, and resilience against data loss or cyber attacks. The cycle is applied to comply with international standards. These include DIN EN ISO/IEC 27001 (requirements for information security management systems) and DIN EN ISO 9001 (requirements for quality management systems).